Login FAQ

How do I register on loopcity ?

1. Go to the Register page and choose your username. Your username can only be alphanumeric characters (letter and numbers); no spaces or funky characters. Careful! If you plan to become an loopcity seller, your username will also be your shop name. After you've found a username, enter a password and a valid email address. (We are vehemently anti-spam, you can read our Privacy Policy here.)
2. We require everyone to confirm their email address. After you complete the first register page, you will receive a confirmation email. Reply to this email to activate your account.
3. If all goes well, you'll receive one final Welcome-to-loopcity email, and you can now login to the site.

   Want to become an loopcity seller? There's a couple additional steps:

4. Login to loopcity and click the Sell link in the main nav bar up top.
5. We require all sellers to keep a valid credit card on file. This is used only for paying your loopcity fees. Note: At the moment a credit card is the only way to pay your loopcity fees. We have plans to support a checking account and PayPal down the road.
6. Once you complete the required steps, you're ready to setup your shop and list an item. Every seller on loopcity gets their own shop located at http://username.loopcity.com. Your shop is free. There only fees on loopcity are for listing an item, and when an item sells.

Questions about Registering

I can't find the confirmation email, where is it?
Check your junk mail folder. It may have ended up in there. To prevent this in the future, you can add transactions@loopcity.com and hello@loopcity.com to your address book or safe list. In extreme cases you might have to turn off SPAM filters. If you need to resend the email, click on the link on the right side of the login page.

Can I change my username?
Usernames on loopcity cannot be changed, as this breaks our database and undermines our feedback system. We can close the account for you so that you can open a new one, but you will need to use a different email address and none of your information will be carried over. For security reasons usernames and emails can't be reused once they are in our system. Please contact admin@loopcity.com to do this.

I can't remember my password, what should I do?
If you cannot remember your password, just click on the "forgot password" link on the login page. loopcity will send a temporary number that you can use to sign in with. You can change your password back to something you can remember by going to: Your loopcity > Account Info > Change password.

How do I close my account?
Please contact support@loopcity.com to have your account closed (Emily)

Why can't I login?
You can't login if your account is not active. When you first registered with loopcity , we send you a Confirmation email. You'll just need to click on the link in this email to get started. If you need to resend the email to yourself, please click on the link at the right side of the login page. If you cannot find the email anywhere, you can try the following:

• Check your junk mail
• Add transactions@loopcity.com and hello@loopcity.com to your safe list or address book
• Turn off your SPAM filters.
• You might also be mistyping your password. Make sure CAPS LOCK is off. If you still can't login, you can follow the link on the login page to reset your password.

I'm still stuck, what can I do?
If you've tried all the above, please email loopcity Customer Support at admin@loopcity.com and we'll help you right away. Please note that loopcity does not currently offer phone support.